September 16, 2015 – A lot of companies have already jumped on the Virtual Clinical Workspace bandwagon, only to discover that their wagon is, well, broken. The reason is because many of the companies that have tried VCW (for short, because that’s a mouthful) have tried to implement desktop virtualization on their own, without the help of third party virtualization expert.
The results are grim. VCW is not an out of the box solution. It’s a stack of technologies that need to be integrated together with the proper strategy, know-how, and expertise in order to provide the solution you need. And trying to do so on your own can leave you with a poor virtualization product – one that makes life harder, not easier. Instead of streamlined workflow, your end-users complain of even longer log-on times, sessions that don’t roam, printers not working the way they’re supposed to, and a whole new set of support headaches for your IT staff to resolve.
It’s time to get optimized. In other words, it’s time to hire a virtualization expert who can bring your VCW into actual working order, delivering the wonderful benefits that virtualization should provide.
To help explain the value of optimization, here are the top 5 IT issues that properly functioning Virtual Clinical Workspace can resolve, as well as what you can expect if you’ve gone the road alone:
IT Issue #1: Initial login & reconnect times too slow
Solo-trip: When implemented incorrectly, login times can range from 1-3 minutes, and reconnect time from 30 seconds to a minute and a half, which is especially headache inducing when roaming also fails to work.
Expert-application: Initial login to data access (not just desktop access) occurs in 30 seconds or less. Data will also roam with them wherever they go, and can be reconnected to exactly where they left it in a maximum of 10 seconds.
IT Issue #2: Poor end user experience in clinical virtual environments
Solo-trip: The two biggest impacts you will see to the virtualization experience are the loss of desktop personalization (no shortcuts, favorites, icons where you expect them, and the loss of mental process and flow), and problematic printing (again with HIPAA – see #3).
Expert-application: Desktops will be personalized and roam for each staff member, applications will auto launch with single sign-on access and printers will be location aware, allowing your team to be more focused on patient care, less on technology malfunctions.
IT Issue #3: Minimizing desktop security risk/major calamity or HIPAA violation
Solo-trip: The workarounds that people create when virtualized desktops don’t perform can raise huge HIPAA concerns. We’re talking pre-or-post charting, failing to log out when necessary to avoid slow reconnect times, or having patient data forgotten about and left on display, or printed and left because they were sent to the wrong printer.
Expert-application: Everything follows you – your desktop, your printers, everything – and your log-in and reconnect times are so quick that there’s much less risk of human-error for the above HIPAA violations.
IT Issue #4: Increasing user base more easily
Solo-trip: When VCW is implemented incorrectly, your hands are tied when it comes to adding new users. You don’t want to continue rolling out something that doesn’t work in the first place, only increasing the issues you’re already experiencing.
Expert-application: A lot of hospitals are in acquisition mode, these days, and virtualization done right can allow you to expand very rapidly, easily combining domains and pushing out applications to new users.
IT Issue #5: Reduce or slow down escalating IT support costs
Solo-trip: VCW done incorrectly will increase your support costs. Your staff will always be complaining and you can end up needing an even bigger IT staff just to support general maintenance.
Expert-application Proper virtualization implementation allows you to centrally manage all your desktops, increases your overall security and reduces the amount of IT staff needed to maintain general functionality. If your staff has thinned due to attrition or retirement, you wouldn’t be required to refill those positions. Even better, you can repurpose IT people onto more strategic projects, instead of sticking them on daily maintenance.
At Coretek, we can optimize the virtualization systems you already own (and don’t like) so that you experience only the benefits of virtualization (of which there are many) and none of the headaches. Done correctly, Virtual Clinical Workspace allows you to break down technology barriers and give your doctors and clinicians instant access to patient data at the point of care.