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Symantec Launches Hosted Medical Image Archiving and Sharing

Symantec offers healthcare providers hosted solutions to reduce storage costs and streamline medical image sharing

Symantec Corp. (Nasdaq: SYMC) announced Symantec Health, a new hosted medical image archiving and sharing solution for healthcare providers, that helps lower storage costs and provides secure, Web-based image sharing for non-affiliated hospitals and physicians. The new Symantec Health Safe solution consists of two components: Symantec Health Safe and Symantec Health Image Share.

With medical images increasing in volume and density and longer retention periods occurring, storage costs are growing exponentially. Many IT organizations struggle to accurately budget and fund on-site storage. Symantec Health Safe addresses the high cost of storage by providing affordable capacity on-demand and business continuity.

“Health IT executives continually cite the soaring costs associated with medical image storage as one of the biggest challenges they face,” said Lori Wright, vice president and general manager of the Electronic Health Group at Symantec. “Symantec’s security and storage management expertise and its leading Software as a Service portfolio are key reasons why many healthcare industry leaders trust Symantec to deliver these new hosted offerings in a cost-effective and secure way.”

According to Rick Schooler, vice president and chief information officer of Orlando Health, a 1,800 bed hospital system in Orlando, FL, “Symantec has been able to create an affordable alternative to onsite storage to help reduce image archiving costs and capital expenses while enhancing business continuity. A key advantage of Symantec Health is its surprisingly quick deployment and integration with the existing Picture Archiving and Communication System (PACS).”

In addition, Symantec Health Image Share enables healthcare providers to confidently share images and reports with non-affiliated hospitals and physicians over the Internet, reducing the inconvenience and costs associated with CDs and DVDs used in many organizations today.

“Symantec offers secure image sharing that is like a social network for healthcare—one clinician can invite another clinician to view images without having to implement complex interfaces,” said Dr. John Halamka, chief information officer of Beth Israel Deaconess Medical Center in Boston, MA.

Key features and benefits of Symantec Health solutions include:

Symantec Health Safe:

  • Affordable and reliable storage to accommodate the growing number and size of medical images
  • Capacity on demand and business analytics to provide budget predictability and control
  • Business continuity to ensure that medical images are secure and available in the event of a business disruption, a disaster or a security breach

Symantec Health Image Share:

  • Ability for non-affiliated clinicians to search, view and download images with a physician-friendly Web interface
  • Secure provider-to-provider image sharing to streamline clinical operations, reduce re-imaging, and enable hospital outreach for expanding the referral network

 

Source: Symantec.com

Symantec Launches Hosted Medical Image Archiving and Sharing

Symantec Corp. (Nasdaq: SYMC) announces Symantec Health, a new hosted medical image archiving and sharing solution for healthcare providers, that helps lower storage costs and provides secure, Web-based image sharing for non-affiliated hospitals and physicians. The new Symantec Health Safe solution consists of two components: Symantec Health Safe and Symantec Health Image Share.

With medical images increasing in volume and density and longer retention periods occurring, storage costs are growing exponentially. Many IT organizations struggle to accurately budget and fund on-site storage. Symantec Health Safe addresses the high cost of storage by providing affordable capacity on-demand and business continuity.

 

“Health IT executives continually cite the soaring costs associated with medical image storage as one of the biggest challenges they face,” said Lori Wright, vice president and general manager of the Electronic Health Group at Symantec. “Symantec’s security and storage management expertise and its leading Software as a Service portfolio are key reasons why many healthcare industry leaders trust Symantec to deliver these new hosted offerings in a cost-effective and secure way.”

 

According to Rick Schooler, vice president and chief information officer of Orlando Health, a 1,800 bed hospital system in Orlando, FL, “Symantec has been able to create an affordable alternative to onsite storage to help reduce image archiving costs and capital expenses while enhancing business continuity. A key advantage of Symantec Health is its surprisingly quick deployment and integration with the existing Picture Archiving and Communication System (PACS).”

 

In addition, Symantec Health Image Share enables healthcare providers to confidently share images and reports with non-affiliated hospitals and physicians over the Internet, reducing the inconvenience and costs associated with CDs and DVDs used in many organizations today.

 

“Symantec offers secure image sharing that is like a social network for healthcare—one clinician can invite another clinician to view images without having to implement complex interfaces,” said Dr. John Halamka, chief information officer of Beth Israel Deaconess Medical Center in Boston, MA.

 

Key features and benefits of Symantec Health solutions include:

Symantec Health Safe:

  • Affordable and reliable storage to accommodate the growing number and size of medical images
  • Capacity on demand and business analytics to provide budget predictability and control
  • Business continuity to ensure that medical images are secure and available in the event of a business disruption, a disaster or a security breach

Symantec Health Image Share:

  • Ability for non-affiliated clinicians to search, view and download images with a physician-friendly Web interface
  • Secure provider-to-provider image sharing to streamline clinical operations, reduce re-imaging, and enable hospital outreach for expanding the referral network

Symantec Health Safe is currently available, and Symantec Health Image Share is expected to be available in the coming weeks.

Source: Symantec

E-Medical Records: 10 Steps To Take Now

Don’t wait for the government to finalize meaningful use requirements. Here’s how to jump-start your health IT efforts.

The federal government’s $20 billion-plus healthcare IT stimulus program has more hospitals and doctors than ever planning to implement e-medical record and other health IT systems. But many healthcare providers have put plans on hold as they wait for the government’s final “meaningful use” rules that will determine which types of systems are eligible for reimbursements.

“I’ve been in this industry for 25 years, and I’ve never seen as much anxiety and confusion,” said Dr. Mark Leavitt, chairman of the Certification Commission for Health IT. Leavitt spoke with Informationweek at the Healthcare Information Management Systems Society (HIMSS ) conference in Atlanta Tuesday.

Despite all the uncertainty, there are steps providers can take now that will help them jump-start system deployments once the final rules are issued later this spring. Here are 10 top ones:

1) Get buy-in and sponsorship from your organization’s top leadership, including influential clinicians and the CEO. “Solicit your leadership team and actively communicate with upper management,” said Curt Kwak, CIO of the western region of Providence Health & Services, a provider that serves Washington, Oregon, Montana, California, and Alaska.

Support from the top is critical, especially when convincing users to give up old work habit and processes. Make sure everyone understands your goals, such as how the new systems will improve quality of care.

2) Decide how you’ll fund the project–remember stimulus dollars don’t start flowing until 2011. Some EMR vendors are offering interest-free loans for the upfront costs related to the purchase of these systems. Also consider applying for federal, state, and private grants. And some hospitals are offering free EMR software to doctors under the relaxed federal Stark rules.

3) Start evaluating your workflow and processes. Figure out what steps you’re doing now waste time and money, and can be eliminated with the new system. “Health IT is truly a magnifying glass, you’ll see all your flaws,” said Florence Chang, senior VP and CIO at MultiCare, a Tacoma, Wash., hospital network. “Decide what steps don’t add value.”

4) Find out where key information resides in your organization. For instance, is information on patients’ allergies in paper charts or computerized files? Start collecting information on how many prescription drug orders your doctors put through, and how they do those orders–paper, fax, or phone-in. You’ll need this data later to measure your organization’s meaningful use of electronic ordering, said Mike Wilson, senior IT director of clinical systems at Compuware.

5) Look at EMR and other health IT products for the ones that fit your organization’s needs. Consider products that have a good shot at attaining meaningful use certification, like those already approved by the Certification Commission for Health IT, or software from vendors that are offering meaningful use compliance guarantees.

6) If you’re not ready for a big bang approach to EMRs, consider modular software and components that let you add functionality in increments. “Look at the entire puzzle for what pieces fit now, and what can fit later,” Providence Health & Services’ CIO Kwak said.

7) Determine whether you have the resources and staff to handle an on-site system–both to implement it and keep it running. If not, then maybe a hosted model makes more sense. If you need to recruit talent, figure out the skills you’ll need and get going.

8. Get your infrastructure ready to deal with new systems. For instance, can it handle computerized physician order entry? If not, what foundation can you start laying, said Avery Cloud, VP and CIO of New Hanover Health Network, a health care organization in Wilmington, N.C.

9) If you were already planning or implementing health IT systems prior to the HITECH legislation passing in February 2009, don’t change things now. Don’t divert your original plans because meaningful use deadlines are compressing the timeframe, said Kwak.

10) Finally, don’t jump into poorly thought out health IT plans just to try getting the stimulus rewards. “Don’t do it just for the money,” said Wilson. “It’s like having a baby just for the tax break.”

Source: By Marianne Kolbasuk McGee,  InformationWeek
InformationWeek

Key Considerations for Hospitals Making the Move to EHRs

Will the economic stimulus package signed into law by President Obama in February accelerate the broad adoption of electronic health records? The expected impact of the bill has been widely discussed since it was enacted.
 
According to a study that appeared last year in the New England Journal of Medicine, only 17% of office-based physicians are using some sort of EHR. Hospitals have also been slow to go electronic. Another study appearing in the NEJM found that just 1.5% of non-federal hospitals have a comprehensive EHR system across all clinical units.
 
So while many hospitals and physicians have taken initial steps with automation, they have yet to adopt comprehensive systems. High costs, the difficulty of changing the clinical culture from a paper-based workflow, and the current economic downturn (resulting in reduced budgets, layoffs, a drop in patients, and difficulties in getting credit) have all impeded caregivers’ ability to invest in new systems.
 
But the reluctance to embrace EHRs could dissolve soon as a result of the stimulus package and healthcare reform, observers say.
 
The $787 billion package, officially known as the American Recovery and Reinvestment Act (ARRA), sets aside $17 billion in direct incentive payments to physicians and hospitals that adopt EHRs, plus significant indirect funds to enable adoption and remove technology barriers. Some analysts put the complete number as high as $36 billion. Efforts to reform healthcare have focused on improving the quality of patient care and reducing costs through information technology.
 
This article looks at some of the special challenges hospitals face as they make the move to electronic health records.
 
The bottom line: Do more with less
Under the new law, a hospital that adopts certified EHR technology will be rewarded with increased Medicare or Medicaid reimbursements. Incentive payments will go to hospitals that demonstrate “meaningful use” of certified EHR technology during each incentive payment year starting in 2011. To encourage hospitals to adopt EHR technology early, the total possible amount of incentive payments will decrease the longer a hospital waits to become an EHR user and eventually will turn into “penalties” by ways of decreasing Medicare reimbursement..
 
To qualify as a meaningful user of EHR technology, a hospital must demonstrate that its EHR technology enables it to prescribe electronically, exchange data with other providers, and generate reports on how it performs on certain “clinical quality measures.” Also, the EHR system in use must be certified. (These are the proposed criteria, which have yet to be finalized.)
 
The federal government estimates that the conversion to digital records will save $12 billion in healthcare spending over 10 years, which presumably would result in lower Medicare and Medicaid outlays, as well as positive impacts for employers and citizens alike.
 
But a new study finds that the current economic conditions are making it difficult for hospitals to adopt “meaningful” EHR systems.
 
According to the PricewaterhouseCoopers Health Research Institute report, “Rock and a Hard Place: An Analysis of the $36 Billion Impact From Health IT Stimulus Funding,” healthcare providers are struggling to find money to implement EHR systems because the economic recession has depleted capital resources and forced them to make cuts in their IT budgets.
 
A separate PricewaterhouseCoopers survey of 100 hospital CIOs found that 82% of hospitals already have cut their IT budgets by an average of 10%, while 10% have cut their budgets by more than 30%. Two-thirds of the CIOs surveyed said they anticipate making additional cuts in IT spending by the end of this year.
 
In such an environment, it is clearly difficult to commit to large projects like the implementation of an EHR. For many hospitals, it’s a matter of having to do more with less. Hospitals need to be efficient in their IT systems to reduce costs so that they can invest in clinical automation and EHRs, and support them cost-effectively.
 
More stringent privacy and security requirements
Under the health IT provisions of the stimulus package, all entities that handle protected health information must comply with HIPAA (Health Insurance Portability and Accountability Act) security and privacy regulations. Under the new Breach Notification for Unsecured Protected Health Information; Interim Final Rule, which becomes effective September 23, the stimulus law also calls for health care providers to:
  • Notify all affected patients within 60 days of a security breach
  • Report security breaches to the HHS secretary and prominent local media outlets if the incident affects more than 500 individuals
  • Track all personal health information disclosures
  • Upon patient request, provide an account of every disclosure for the previous three years
In addition, the new law expands HIPAA regulations to business associates, tightens rules on when patient information can be used for marketing, increases penalties for noncompliance, and enables significantly more aggressive enforcement.

Today’s distributed business environment

The push for more widespread adoption of EHRs comes at a time when the requirements for a secure infrastructure are more challenging then ever, especially given today’s distributed business environment. Increasingly, hospitals’ IT networks are connected to clinics, physician remote offices, remote contractors, suppliers, university networks, and other external parties. At the same time, managed and unmanaged endpoints, including laptops and other mobile devices inside and outside the hospital, are proliferating. As a result, security perimeters must expand beyond the internal network to numerous critical endpoints.

 
In this constantly evolving environment, traditional security measures alone, such as firewalls, antivirus, and intrusion detection systems/intrusion prevention systems, are no longer sufficient.
 
Hospitals must also comply with multiple standards and regulations regarding patient data privacy, including those issued by The Joint Commission, HIPAA, and individual states. As a result, they are implementing methods to monitor and report access to critical systems and information.
 
Security best practices
Symantec recommends that hospitals adopt a comprehensive and automated enterprise security plan, beginning with the creation of a roadmap that includes best practices such as:
  • Performing comprehensive risk assessments
  • Identifying critical endpoints based on criticality of uptime, importance to business processes, and susceptibility to a security or privacy incident
  • Defining cost-effective measures to secure critical endpoints, including mobile devices and databases, and minimize data leakage
  • Implementing automation for ongoing measurement of existing security effectiveness, adherence to security policies, and regulatory compliance
  • Implementing automation for monitoring, quickly identifying and responding to policy violations, and reporting on security and privacy on multiple levels—from executive dashboards to detailed reports for IT staff
  • Protecting sensitive patient information from breaches by implementing data loss prevention

Managing storage complexity

As can be imagined, the adoption of EHRs also has profound implications for hospitals’ storage systems. EHRs summarize and organize patient information, including digitized images of scanned paper documents and electronic data from patients, payers, and pharmacies. They can contain vast amounts of form-based information that must be copied into backup and disaster recovery versions. 

Managing storage complexity

As can be imagined, the adoption of EHRs also has profound implications for hospitals’ storage systems. EHRs summarize and organize patient information, including digitized images of scanned paper documents and electronic data from patients, payers, and pharmacies. They can contain vast amounts of form-based information that must be copied into backup and disaster recovery versions.

 
For many hospitals, storage demands are already growing more than 70% each year, and current data storage systems aren’t scalable to meet the demands of exponentially increasing amounts of retained data.
 
The rapidly growing storage in hospitals translates to more IT staff resources required to manage it, and the demand is especially burdensome due to the use of disparate storage systems that are based on different technology platforms and have to be managed individually.
 
Without an enterprise-wide storage strategy, providers are continuing to purchase and deploy additional storage islands—each of which requires even more individual management. Implementation of a solution that automates and centralizes the management of stored data using a single interface would maximize the utilization of these various storage systems to accommodate growing amounts of data, thereby reducing costs for purchasing additional storage hardware and relieving demands on IT.
 
Conclusion
Dr. David Blumenthal, the Obama Administration’s National Coordinator for Health Information Technology, said recently that electronic technology will soon be considered “as fundamental to medicine as the stethoscope.” Federal incentives for the meaningful use of such technology, he added, will propel the nation.
 
As hospitals and their IT departments increasingly apply automation to improve patient care quality, attract and retain talent, and reduce costs, traditional IT infrastructures are being pushed to the limit. Factor in the budget cuts brought about by the economic recession, and it’s clear that many hospitals find themselves having to do more with less.
 
Symantec can help healthcare providers attain their EHR goals by delivering best practices and industry-leading products and services for security, storage management, and compliance. To learn how the Symantec Healthcare Provider Solution addresses these critical IT issues, go to the Symantec Healthcare website.
 
Related Link

Customer Success Story: Genesys Health

Source: Symantec.com

St. John Health – Virtual Clinical Workstation

Unlike traditional paper records, an Electronic Medical Record (EMR) system is a fast, secure and efficient way to manage critical information. Paper records are costly to maintain, difficult to control and lack the flexibility needed to collaborate between departments and organizations. Electronic records give physicians the ability to quickly and easily access patient information, thus greatly improving the timeliness of qualitative care decisions. In spite of the numerous benefits, hospitals are often challenged with implementing EMR systems because existing network and computing environments are not equipped to handle repetitive “in and out” access.

StJohn LogoCustomer: St. John Health
Industry: Healthcare Provider
Customer Size: 25,000 employees
Website: http://www.stjohn.org
 

Customer Profile
St. John Health is comprised of seven hospitals plus more than 125 medical facilities in southeast Michigan. St. John Health provides services such as heart, cancer, obstetrics, neurosciences, orthopedics, physical rehabilitation, behavioral medicine, surgery, emergency and urgent care.

Business Situation
The clinical workstation infrastructure for the 1500 workstations and 15,000 users was utilizing obsolete technology. Performance issues and outages were increasing. A new system was to be implemented, but the existing infrastructure would not support it.

Read more

Half of Hospital CIOs Say Stimulus Funding is Crucial for Adopting Electronic Health Records

PwC Analysis On the Impact of Health IT Stimulus Funding Finds Future Penalties May Be Bigger Motivator Than Short-term Incentives to Invest in Health IT

Federal stimulus incentives for doctors and hospitals to implement interoperable electronic health records (EHRs) will not nearly compensate them for the overall costs they will incur, but future penalties from reduced Medicare reimbursement could be a bigger motivator, according to an analysis published today by the PricewaterhouseCoopers LLP (PwC) Health Research Institute.

In its paper entitled “Rock and a Hard Place: An Analysis of the $36 Billion Impact From Health IT Stimulus Funding,” PricewaterhouseCoopers says that capital-constrained healthcare organizations are struggling to find the necessary funding to purchase EHR systems at a time when they are being asked to cut information technology costs.
In a March 2009 survey of 100 hospital chief information officers (CIOs), PwC found: Read more

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