About wendy

This author has not yet filled in any details.
So far wendy has created 48 blog entries.

3 OPTIONS FOR DEALING WITH AN AGING DESKTOP FLEET

2017-07-27T00:01:00+00:00 May 20th, 2015|News|

May 20, 2015 – No end user would tell you that they prefer to be tied to their workspace in order to achieve any level of productivity. But this is exactly what happens when your business is operating on an outdated desktop fleet. Their desktop is the own personal sacred business ground. It belongs to them, and this ownership is validated through their login and passcodes, personalized settings, unique applications, and files utilized for both business and personal purposes.

But this personal office “kingdom” is really more detrimental to security and business productivity. Even if your company utilizes on premise file services where files can be accessed from computers attached to the network, workflow efficiency is extremely limited. The time it takes to log-in to a different computer, find the needed document, open the correct application, adjust settings to fit their personal needs, and get back to work can be an enormous productivity loss.

There’s new technology out there, no new news to you, which allows your company to virtualize their desktop fleet in a number of ways. Virtual Desktop Infrastructure (VDI) has been on the scene for almost half a decade, but there could a be a number of things holding you back from engaging this fantastic addition to your end-users work flow.

I’ve talked to a number of CIOs who find the move to VDI a risky one, primarily in cost of implementation. The top concerns we hear are being unable to get VDI technology to a point of full functionality, the impact to workflow efficiency without proper end user training, and the costs of ongoing maintenance. All very valid. But in truth, ongoing VDI maintenance quickly pays for itself by allowing you to expand your hardware refresh cycle from 3 years to 8 years. That’s some solid ROI. And it’s because VDI requires lower cost devices to run the same business functions as your current, expensive desktop fleet. Beyond that, if you partner with a solid IT provider then implementation, training, maintenance, and capital expenditures will all be done properly, effectively, and strategically to your benefit.

However, we don’t make the decision for you. To help you out, we’ve outlined your 3 basic options for virtualizing your desktop environment:

1.     Stay the status quo.

This might feel like your safest bet – especially if you’ve already attempted to move to a VDI solution without success. But while maintaining your company’s technological status quo may work for now, it won’t allow your end users to stay competitive, enhance productivity and revenue, and ultimately achieve top business objectives. The technology you implement is a vital component to your company’s overall ability to succeed.

2.     Only implement the VDI solutions most appropriate to your end users’ needs.

You don’t have to dive straight into the deep-end. You can start small. Replace your desktop computers with laptops that can move around the workspace, be taken home, really just allow your end users access to their work from any location. Truthfully, people will work more if you give the freedom and flexibility to do so. Another option is to virtualize your applications by putting them into a cloud so they can be used from any device, accessed through a simple log-in process. With the increase of millennials entering the workforce, who have grown up with the fluidity of technological capabilities, they expect to be able to use multiple devices to accomplish a task, and don’t like or understand being tied to one desktop computer.

3.     Embrace the full advantages of a complete Virtual Desktop Infrastructure.

VDI technology allows your end users to access their own personal “desktop” from any computer on your network, simply by logging in. They won’t be required to drag any hardware around from place to place, they won’t have to configure a different computer to readjust to their workflow needs, and they can maintain full productivity regardless of what hardware they’re using.

VDI solutions are beneficial to all business types and verticals.  One of the main reasons is that a migration to a virtual desktops and a replacement of aging traditional PC’s with low cost Thin Clients allows IT to skip refresh cycles or use those refresh dollars to fund a virtual desktop initiative. For industries with a mobile sales force or road warriors, VDI can users to be mobile and access their desktop, applications and data from anywhere.  VDI can also serve as a way to minimize risk of data loss and downtime, by reducing the amount of reliance end users have on a specific, personalized device. And ultimately, it makes your end users happier and more productive, which makes your customers or clients happier, which makes your CEO happier, and your work world becomes a much happier place. It’s like you’re some kind of super hero.

TWO TRUTHS AND A LIE – LEGACY THREE TIER ARCHITECTURE AND THE CHANGING NEEDS OF ENTERPRISE IT

2017-07-27T00:01:00+00:00 April 30th, 2015|News|

April 30, 2015 – Traditional datacenter three tier architectures cover a large percentage of your company’s current datacenter footprint.  These tiers are comprised of three core components: server, storage, and network. These three tiers work in tandem with one another to make sure your applications, end-users and business processes can perform without interruption. But in order to maintain a smooth work-flow, your IT department must support this three tier compute and storage architecture, often times requiring large teams of workers with specific skill sets to keep each individual tier functioning properly.

The downfall of this legacy three tier system becomes very evident, however, during times of business growth. Instead of your IT department functioning as a strategic asset to make growth more possible, your legacy systems require you to refocus all your valuable IT assets towards making the laborious additions to your systems.

Here are two truths and one lie that every IT department must face when your company is experiencing a time of growth:

 

Truth #1: Relying on your legacy three tier compute and storage architecture to support your company’s new or growing virtualization needs will cost you money, productivity and time.

What really happens when your company experiences growth? Say your legacy three tier compute and storage architecture is built to handle 1000 users, but you’re already at capacity. Your CEO lets you know that 100 new users need to be added, and expects this to be done quickly.

In truth, each tier must then be modified individually to execute those growth needs successfully. This can be a lengthy, time consuming process, and extremely expensive. Your CEO will not be pleased with this slower time to start or additional costs that impact the overall budget, even if the adjustments are beyond your control.

Our advice: Research the term “Hyperconvergence” and “Hyperconverged Datacenter”. What you’ll find is a new approach to these current IT complexities. Hyperconverged Architectures allow you to grow at any pace needed, without sudden unexpected costs or productivity delays.

 

Truth #2:  Legacy three tier compute and storage architectures usually require large teams of high cost skill sets for each of the three tiers.

In a typical three tier architecture, you have to develop the specific skill sets around each component. You need IT staff members with the expertise to manage your physical and virtual server workload, design, maintain,  and optimize your storage environment, and provide the skill set required for the ever changing needs of your network architecture.

While these are valuable assets to your department, they would be better suited for new and emerging projects instead of being weighed down with constant menial maintenance tasks.

Our advice: Minimize the soft HR costs that are required to support these teams and invest in a Hyperconverged Datacenter that can manage two of those tiers in one, without all the technical expertise required.  This software defined datacenter approach will allow your skilled team members to focus on IT initiatives that will propel your business into a more competitive realm. It will also improve productivity and time to market for new business solutions and systems.

 

The lie is that you can continue to invest expensive and long procurement and implementation timelines of legacy three tier architectures while simultaneously providing your business the advantages of Hyperconvergence.

 

Having a Hyperconverged Datacenter strategy and collapsing the compute and storage tiers into a unified, easy to manage environment cuts down on space and maintenance costs of a traditional architecture. Adopting Hyperconvergence will also allow your business to increase agility and the ability to scale quickly, as well as creating a more stable, solid platform to meet a large portion of your current business needs.  Instead of taking months to acquire, set-up and configured legacy infrastructure, you can provide an environment ready to receive your virtual workload in as little as 2-3 weeks. Business won’t be delayed and project expectations can be exceeded. As the business world moves forward with this new cutting edge datacenter technology, make sure you’re providing your company the opportunity to stay ahead of the curve.

HOW TO RECOGNIZE POOR END USER ISSUES BEFORE THEY BLOW UP – FOUR KEY INDICATORS TO WATCH OUT FOR

2015-12-29T18:24:04+00:00 April 30th, 2015|News|

April 30, 2015 – As an IT leader, you are the most influential decision maker in your organization when it comes to IT solutions. Yet paradoxically, you may also feel the furthest away from the end users who are utilizing your solutions. What does this mean? Often, this translates to a feedback lag – by the time you hear about the problems your end users are experiencing in clinical environments, the issues have escalated and are already seriously impacting workflow, clinical care, and patient satisfaction.

So, how do you proactively manage the end user experience and avoid clinician frustration and lost revenue? It’s simple: by recognizing poor end user issues before they blow up in your face. Don’t wait for a crisis during EMR implementation or a HIPAA violation to investigate.

 

Here are four key indicators of a poor end user experience to watch out for:

 

1. Your physicians won’t stop talking about it.

Your clinical team members are motivated by providing excellent patient care, and the more time they spend navigating through inefficient virtual environments, the more frustrated they get. The most vocal group is most likely your physicians, many of whom feel mandated to use computers and may not be technologically savvy. More screen time means less patient time, and less revenue. If you’re hearing complaints and frustrations from your physicians, it’s time to address the issue.

 

2. It’s taking more time to see fewer patients.

If your healthcare system end users are using kiosk devices with generic windows logons or are doing a full windows login every time they access a clinical device, it’s taking them more time to access – and navigate – their critical applications. Are your clinicians constantly on the phone with field services technicians customizing endpoints and trouble-shooting? Then their workflow isn’t optimized. This translates to more screen time and less touch time with fewer patients. This has a direct impact on patient satisfaction, discharge times, and, ultimately, your revenue.

 

3. Physician referrals are off, and you can’t figure out why.

Physicians will refer patients to hospitals and providers that make it easy for them to do so. If working within your Health System is more time consuming and complex than at your competitor’s Health System, the physician is going to refer their patients where they can do their work in the least amount of time and with the least amount of complexity.  It’s that simple.

 

4. Patient satisfaction scores are down.

Too much time spent accessing or working in front of a computer means that patient wait times are longer across the board – from waiting room to exam room – which leads to frustration and dissatisfaction. The less one-on-one time patients have in their healthcare experience, the less connected they feel. Your reputation as a patient-focused provider is negatively affected, and this impression can easily be attributed to your entire health system. If your patient satisfaction surveys have shifted, take notice.

 

The above mentioned red flags are clear indicators that your clinical workstation infrastructure is not efficient or effective, and the effects can trickle down through every level of your organization. Most importantly, consider the benefits of recognizing poor end user issues before they blow up: motivated physicians, efficient clinical care, faster discharge times, consistent referrals, increased patient census and revenue, and a reputation for the highest standard in state-of-the-art patient care.

TOP 5 SYMPTOMS OF A “POOR” END USER EXPERIENCE

2017-07-27T00:01:00+00:00 March 27th, 2015|News|

March 27, 2015 – Whether on a cell phone, using a tablet or sitting at their desk; your end users expect your facility’s technology to enable them to complete their daily tasks with fewer headaches and more efficiency. Technology shouldn’t be a source of frustration, but when technology fails to function the way it’s meant to, the frustrations quickly mount, and can soon escalate into full-on productivity disability.  What’s worse is that your end users aren’t the only ones who suffer from these technology setbacks. Your hospital or health care facility’s patients suffer, too.

Struggling with routine technical tasks makes it hard for your end users to simply get to the work that really matters to their patients. In order to shed some light on ways to avoid such frustrating technology struggles, we have outlined the top 5 things we regularly see causing your facility to have a poor end user experience.

 

1.     Lengthy “time penalties” for entering data in the morning and throughout the day

When a user turns on a PC, it posts, boots, logs in, and crunches slowly towards a productive user environment.  Once the desktop is open and available, they are then required to open applications and navigate to the point where data can be entered.  This “time penalty” is a huge loss of productivity and a frustrating start to the day ahead.  The good news is that there are a number of easily implementable ways to cut the amount of time to become productive by 80% or 90% during start of the day, as well as reconnecting for the remainder.

2.     Constantly having to remember, input, and change multiple usernames and passwords

Security controls are necessary as your users engage with one of your facility’s business devices.  Hospitals and health care facilities, especially, need to ensure that the right person is operating the right device, and block those who shouldn’t have access.  But with this basic security control comes an enormously time consuming task.  In some workflows, your users are being forced to enter username and password up to 80 or 90 times a day.  They are also required to maintain and remember network passwords, as well as unique application security passwords, and then change them at different times and to varying complexities.  This leads to risky user practices like “hidden” post-it notes under the keyboard and loss of productivity by incorrectly entering passwords too many times.

3.     Connecting to legacy VPN’s to gain access to desktops and applications

Like water, your users tend to gravitate towards the path of least resistance when working.  Easier is normally better, letting them get to their patients or critical business tasks with less disruption.  But in order to connect to your corporate VPN, they have to go through the time consuming process of connecting and authenticating themselves before gaining access to their required internal resources.   There’s nothing easy about it.

4.     Requiring different devices for different personal and business related tasks

The people who work at your facility are also buying tech devices to use at home and in their personal lives. With more and more frequency, your end users want to use their own personal devices at work, instead of operating different systems at home and at the hospital.  But personal use devices expose hospitals to new security risks, spawning elaborate corporate policies in how to deal with them.  Bring Your Own Device (BYOD) strategies, as well as exclusion policies, have created undesired user practices, driving down the end user experience.  There are ways, though, to enable users to work how they want to work, while providing a secure environment for whatever device they choose.

5.  Personal, customized user settings not portable across multiple devices

Your users are also forced to move between facility floors, work on many different devices and even at different geographical locations. Users typically try to setup all of these varying environments to their own personal, comfortable standards.  They will modify shortcuts, IE toolbars and favorites, apply customized word templates and settings, the list goes on and on. But what works for one might not work for the next, roaming profiles can become easily corrupt, and the time taken to produce, replicate and download these personalized preferences  can greatly impact user performance.  On top of that, making user settings portable, regardless of device type and location, requires its own solution and strategy.  But taking the time to virtualize user based settings so your users can retain their customized personal workspace across any device is critical to a good end user experience and increase in overall productivity.

 

There is always a battle underway on security verse function.  Like a pendulum, the end user experience swings towards stricter and tighter controls, and then swings back towards simplicity and ease of use to enable your users to be as productive as they can be.  But balance can be achieved.  Coretek Services has helped tens of thousands of users across the country experience a fast-paced, highly productive environment while allowing IT the increased security controls they are required to enforce.

CORETEK SERVICES LAUNCHES FREE WEBINAR SERIES ON MIGRATING FROM WINDOWS SERVER 2003

2015-12-22T20:22:09+00:00 January 21st, 2015|News|

FARMINGTON HILLS, MICH., – January 21st, 2015 – Coretek Services, one of the leading IT consulting and systems integrators, announced that it will host a webinar series to help organizations evaluate the benefits and challenges of making the transition from Windows Server 2003 before Microsoft discontinues its support in July 2015.

This means come July 14, 2015, Microsoft will no longer provide automatic fixes, updates, or online technical assistance – which could leave your organization susceptible to harmful viruses, spyware, and other malevolent software that could result in loss of proprietary information or even bring down your system.

Each 45-minute webinar in this series will expose attendees to the benefits of migrating away from Windows Server 2003, toward more modern, supported operating systems like Server 2012 R2 or Cloud-based servers.

Attendees will learn firsthand the advantages of migrating early that the consultants at Coretek Services see every day in their work in organizations both large and small.

Sessions will cover the following topics and take place on the following days:

 

  • Foundations (Active Directory and File & Print) – Wednesday, January 28, 2015 at 2:00 p.m. ET – Click to Register
  • Exchange – Wednesday, February 11, 2015 at 2:00 p.m. ET – Click to Register
  • Terminal Services – Wednesday, February 25, 2015 at 2:00 p.m. ET – Click to Register
  • Critical Application Servers – TBD – Click to Register

CORETEK SERVICES SUPPORTS “NO CHILD WITHOUT A CHRISTMAS” CAMPAIGN

2015-12-22T20:22:01+00:00 December 30th, 2014|News|

FARMINGTON HILLS, MICH., – December 30th, 2014 – Coretek Services, a nationally recognized IT consulting and systems integrator, is honored and humbled to partner with local families, community organizations, and charities around the globe to make a positive difference and give back in any way that it can.

This holiday season, the employees of Coretek believed that no child should go without celebrating the magic of Christmas morning and having gifts under the tree. For this reason, Coretek supported Goodfellow’s “No Child Without a Christmas” adoption program for its second year in a row, as a way to connect with local children and families in need during the holiday season.

The “No Child Without a Christmas” program is designed to allow organizations to help purchase clothing and gifts for needy children across the area. This year, Coretek went above and beyond their goal of adopting 20 children, and were able to fulfill the holiday dreams of 23 deserving children.

“Our employees and their families are extremely generous,” President and CEO Ron Lisch said. “This year we were able to adopt 23 children, providing each one with a variety of clothes, toys, and stocking stuffers. It was our goal to make sure no child goes without a present this Christmas and we are grateful to our employees for helping to make this a dream come true for children in our area.”

Coretek Services makes it a point to volunteer in their community and consistently serve ongoing needs. They currently serve a wide variety of local charities, including the Forgotten Harvest, Make-A-Wish Foundation, and more.

“Whether it’s handing out presents to kids at Christmas, helping raise awareness, or providing computers to kids in Africa, everyone here has a direct impact on making a difference,” Lisch said. “For us, it’s proof-positive that great people working with great people can do great things.”

CORETEK SERVICES ESTABLISHES WEST COAST PRESENCE WITH THE OPENING OF THEIR NEWEST OFFICE IN SOUTHERN CALIFORNIA

2017-07-27T00:01:01+00:00 November 14th, 2014|News|

ANAHEIM, CA – November 14th, 2014 – Coretek Services, a nationally recognized IT consulting and systems integrator, is proud to announce its west coast expansion and the opening of their newest office in Southern California. Rod Parker, Senior Client Executive, will oversee the new establishment, which is positioned to offer enhanced support for Coretek’s existing customers in the Western United States as well as grow the company’s customer base throughout the area.

“Strong customer relationships and our commitment to providing the highest quality services are undoubtedly driving our growth,” said Ron Lisch, President and CEO of Coretek Services. “We have always had tremendous success working with customers and partners nationwide and knew it was the right time to anchor our west coast presence.”

Coretek Services is known for their Virtual Clinical Workstation solution, which allows physicians and clinicians to focus more time and energy on the patient and spend less time accessing records.  Coretek’s approach is to leverage existing technology investments of hospitals and enterprise clients across the country to accelerate access to clinical applications with zero clicks in under 5 seconds. Coretek’s west coast expansion is a direct reflection of the company’s success to ensuring that every project succeeds with no exceptions, while providing the highest level of service.

“This is an exciting time for Coretek Services. Rod Parker is an outstanding addition to our growing team and we are extremely confident he will lead us in facilitating the building of Coretek’s new and existing relationships across the nation,” said Sales Director, Chuck Thiel.

Coretek West is located at 2400 E. Katella Ave, Suite 800, Anaheim, CA 92806. The office can be reached via telephone at 949-491-8324.

CORETEK SERVICES GOES NATIONWIDE AT HIMSS EVENTS IN OHIO, VIRGINIA, THE MIDWEST, AND CALIFORNIA

2015-12-22T20:21:38+00:00 October 16th, 2014|News|

FARMINGTON HILLS, MI – October 16th, 2014 – Coretek Services, a nationally recognized IT consulting and systems integrator, will exhibit its Virtual Clinical Workstation solution demonstration at four upcoming Healthcare Information and Management Systems Society (HIMSS) conferences.

On October 24th, the Ohio Fall Technology Conference will start off Coretek’s month long tour at the UC Drake Conference Center in Cincinnati, Ohio. On November 5th, Coretek will appear at the Virginia HIMSS Conference where they hold a premier sponsorship and will be speak to their Virtual Clinical Workstation solution. “Having a presence at these HIMSS events provides a great chance for us to showcase our leading technology that enables doctors and clinicians to improve efficiency, boost productivity, and lower IT costs”, said Sales Director, Chuck Thiel.

Following Virginia, Coretek will hit the road to Chicago for the Midwest HIMSS on November 12th. “We are excited for the opportunity to present our real-world case study and showcase how we helped Munson Medical Center to cut login times from over 2 minutes to less than 30 seconds, stated Thiel. “With our VCW solution, we were able to successfully remove Munson’s technology roadblocks and give clinicians hours back in their day to focus on improved patient care”.

Rounding out the tour, Coretek will land in Southern California where they will attend the CIO Forum on November 18th.

Look for Coretek at booth “Coretek” in Virginia and booth PRE05 in Chicago at the Midwest HIMSS to learn more about how Coretek Services can save clinicians up to hours every day with their VCW solution.

CORETEK SERVICES RECOGNIZED FOR SIXTH CONSECUTIVE YEAR AS ONE OF METRO DETROIT’S 101 BEST AND BRIGHTEST COMPANIES TO WORK FOR

2015-12-22T20:21:24+00:00 September 24th, 2014|News|

FARMINGTON HILLS, MICH.,  – September 24th, 2014 – Coretek Services, a nationally recognized IT consulting and systems integrator, is proud to announce that it has been recognized for their sixth year in a row as one of Metro Detroit’s Best and Brightest Companies to Work For. Coretek Services was chosen among hundreds of competing companies throughout Metro Detroit who strive for this Best and Brightest designation.

“To be recognized for this commitment for six years in a row is a great honor and a true testament to the hard work and dedication our employees have put forth over the years,” said President and CEO Ron Lisch. “Our definition of great people are those who continue to live our mission. We will work hard to continue to provide a culture where great people want to work with other great people to do great work, which truly is the key to our success.”

Coretek Services was assessed by an independent research firm which reviewed a number of key measures relative to other nationally recognized winners. They include Compensation, Benefits and Employee Solutions; Employee Enrichment, Engagement and Retention; Employee Education and Development; Employee Achievement and Recognition; Communication and Shared Vision; Diversity and Inclusion; Work-Life Balance; and Community Initiatives.

“We know that our business is our people, and constantly refining relationships with them is essential to our success,” said COO Bill Deighton. “We dare our employees to be exceptional and challenge each individual to take charge of their unique career path. We just provide the tools and training they need to get there.”

CORETEK’S VIRTUAL CLINICAL WORKSTATION IMPROVES PATIENT CARE AT TEXAS TECH HEALTH CENTER

2017-07-27T00:01:02+00:00 July 15th, 2014|News|

Lubbock, TX – July 15th, 2014 –  Texas Tech University Health Sciences Center (TTUHSC) is the fastest growing medical school in Texas, as well as one of the area’s largest healthcare providers.  In order to keep pace with their growth, they were looking for ways to leverage technology and Electronic Medical Records (EMRs).  The IT Department at TTUHSC brought in the experienced team from Coretek Services to design and implement a solution that ultimately improved patient care.

One of the biggest challenges healthcare organizations like TTUHSC face today is the time it takes to log in to multiple applications from various devices and locations. Karla Silva, Director of Clinical Systems Support at TTUHSC in Odessa, brought in Coretek because she was impressed with the clinical workflow system they designed for their location in Odessa. The result was a more efficient single sign-on system that could shorten log on times from 2 minutes to 3-5 seconds, saving clinicians 1-2 hours per day.  Additionally, Coretek’s solution helped Texas Tech comply with the approaching Meaningful Use deadlines.

According to Silva, “The technology is new in the marketplace and we wanted to partner with a firm that had successful implementations and understood clinical workflows, interactions and healthcare mandates.”  Coretek Services has helped over 100 Healthcare organizations across the country improve workflows and increase productivity.

Coretek’s Virtual Clinical Workstation provides a fully decoupled virtualized desktop, user and application delivery environment accessed via a proximity badge tap.  This allows users to roam seamlessly between their office, patient rooms, medical carts and mobile devices anywhere.  The highly flexible, virtual system incorporates Coretek’s own proprietary software along with Citrix, Imprivata and AppSense technology and provides extremely fast access to EMRs.

With the implementation of the Coretek solution, the IT organization at TTUHSC also saw improvements in resource utilization.  Jorge Caballero, TTUHSC’s Director of Infrastructure Technology said, “The big payoff comes with using VDI.  If one device fails, it’s easily replaced and the uptime and availability is better than with thin clients or PCs.  The time it takes to maintain and distribute new applications is faster, and we are getting a lot less calls about lost passwords.”

 

As hospitals are looking for ways to improve patient care and productivity, Coretek can customize a solution to meet their needs.  Coretek is technology agnostic and will leverage existing technology and architecture to minimize costs.  Per Ron Lisch, CEO of Coretek Services, “We are consultants first and due to our experience in healthcare, we know how to design solutions with the clinicians in mind.”

Load More Posts