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2017-07-27T00:00:59+00:00 November 4th, 2015|News|

November 4, 2015 – BYOD – it’s similar to BYOB in a lot of ways.

For starters, BYOD gives your employees the flexibility to work from whatever device they are most comfortable with (as opposed to being forced to “drink” the company standard). Secondly, it puts the financial burden of purchasing and supporting the devices on the employee themselves (their trade-off is they get want they want). You, the employer, aren’t paying for everyone to participate in your technology infrastructure (although some organizations offer some level of offset stipend). And finally, people are much more protective and careful with their devices when they have personally selected and acquired them, meaning less spilled “beer”, fewer ruined “rugs”, etc. etc. etc. (aka fewer technical malfunctions that slow down operations and require expensive repairs).

You get the drift. Allowing your staff to bring their own devices to work makes for a better party – or productive workday – for everyone.

Still, there are aspects to BYOD that can be dangerous for companies who aren’t taking a proactive stance on this rampant practice.

For starters:

  • BYOD doesn’t work well unless you are using desktop virtualization. This is what allows secure “Any Device, Anywhere Access” to a full business desktop.
  • Without desktop virtualization there is less compatibility across technologies, and the system that was intended to make life easier actually makes life harder – for everyone.
  • Without virtualization, BYOD can carry significant security risks.
  • Compliance issues can also become a concern without a proper BYOD-protecting virtualization platform.
  • Mixing employee’s private information with corporate data on their personal devices can be precarious for both parties involved.

So there’s your predicament.

Your employees want to use their personal devices in the workplace. In fact, they will likely do so regardless of whether or not it’s been approved by management in order to increase their productivity and flexibility.

But, if you aren’t careful, proactive, and strategic about your company’s own BYOD management, BYOD will actually decrease productivity, increase security and compliance risk, and can possibly lead to very disgruntled employees down the road.

To protect both your company, your employees, and your customers, it’s imperative to put desktop virtualization technology into place – either through the cloud or through virtualization optimization of your on-premise technology infrastructure.

Without using desktop virtualization technology, your employees are storing company data on a personal device over which you have no control. With a virtualized desktop delivered from the datacenter, your employee’s personal device is not actually directly connected to your network (like it is with a VPN). Employees are only use the device’s screen and keyboard to access all corporate communications, which are encrypted and secure.

If there is ever an issue with the employee’s personal device – i.e. it gets lost, stolen, or the employee leaves the company – access to the data can be shut down immediately. And, most importantly, the company has control over all security and compliance infrastructure, making sure company and customer data is properly protected.

Look at it this way. You’re throwing a little party called work. Everyone wants to BYOB… or BYOD. And by implementing virtualization, you can ensure that your party stays under control, everyone has a good time, and the cops are never called. It’s like checking IDs at the door. If you don’t, you’re just asking for trouble.


2017-07-27T00:00:59+00:00 November 4th, 2015|News|

November 4, 2015 Farmington Hills, MI – Coretek Services, an industry-leading IT professional services consulting company, announces VDES 1.3, the latest version of their software. Virtual Desktop Enhancement Suite (VDES) 1.3 offers features upgrades to the Reboot Manager, Citrix XenApp Now, and Battery Monitor modules.

“We want to ensure that partners receive the most innovative and most stable release possible, and version 1.3 is a prime example of that,” said Ray Jaksic, Coretek Services Vice President and CTO.

New Features of VDES version 1.3:

XenApp Now

    • Support for Citrix receiver 4.2

Battery Monitor

    • Support for Battery Monitor in XenDesktop

Reboot Manager

    • Updated Management Console to allow for multi-selecting of hosts and editing properties
    • Added ability to enable/disable reboot schedules
    • Added ability to view “uptime” of managed server and desktop OS’s from within the Management Console
    • Added ability to reboot based on uptime


VDES 1.3 is now available to all current partners using previous versions of VDES.


About Coretek Services

Coretek Services is an industry-leading IT professional services consulting company headquartered in Farmington Hills, MI. Coretek specializes in virtualization technologies which include: Infrastructure Consulting, Server and Desktop Virtualization, Win8 / Win10 Migrations, Mobility & End Point Strategies, Project Management, Systems Management and Microsoft solutions. Coretek carefully assesses their customer’s current IT investments, specific use cases, and workflow before recommending any products or services.  Coretek has successfully implemented over 400,000 virtual desktop users nationally, addressing each client’s unique needs with an appropriate solution. Coretek Services’ goal is to help our clients achieve and sustain predictable and cost effective IT results. Project Success. No Exceptions.

For more information, visit www.coretekservices.com or call 248-684-9400.


2017-07-27T00:00:59+00:00 November 3rd, 2015|News|

November 3, 2015 – Many companies are still relying on aging distributed desktop computer technology. Despite the option to utilize new technology – like thin clients, tablets, laptops, etc. – there are a number of reasons that you might still be using legacy PC hardware.

For starters, using desktop hardware you already own can appear less expensive than investing in a whole new fleet. Or, perhaps IT department is most comfortable trouble-shooting desktop technology and you don’t want to pay for additional training. Or maybe determining the best upgrade solution for your company feels overwhelming, and so the decision has simply been avoided.

Regardless, legacy desktop technology can weigh down your workforce in more ways than you might realize.

We did a survey and compiled the top ten real life end-user desktop complaints that are holding companies back.

“I can only work at my desk at the office, where I have access to my data and applications.”

In a world where work can happen anywhere, anytime, forcing your staff to only work at their desk limits their business agility and substantially cuts into their productivity.

“I have terrible, unreliable and limited access when I’m away from the office.”

Most employees will still seek remote access, which typically leads to frustration and security violations through use of personal email or USB devices. In the end, this can and create “shadow IT” workarounds.

“I hate how slow my login is.”

Implementing desktop virtualization can reduce login times to about 20 seconds, from the 1 to 3 minutes login times of a typical legacy desktop (often longer for laptops).

“The corporate supplied PC desktop is basically uncool, ancient technology.”

Many of the millennials now in the workforce have likely never owned a desktop PC computer in their lives. Flexibility is what they expect from their technology, and have their own devices they like to use.

“I never know if I should store stuff to my hard-drive or to our network.”

The answer is always the network, where data’s secure and backed up. But even top level executives will mistakenly feel like the closer the file is to them personally, the safer it is, when actually their C-Drive is their most vulnerable point.

“It seems like the hard-drive gets filled up really quickly and works really slowly.”

Most staff don’t know how to manage storage capacity on their own, and either suffer through a slow computing process, or try to improperly fix it themselves, causing even larger malfunctions.

“If I’m having an issue, I can’t just take it to the technician to get it fixed, they have to come to me.”

When your technicians are running all over to fix IT issues, they can quickly turn into the help-less desk, rushing through maintenance repairs, sometimes even making the problem worse.

“I hate upgrading anything because I’m used to what I have and never know what will happen to my computer with an upgrade.”

Ignoring upgrades can pose significant productivity and security risks. Desktop virtualization takes upgrade responsibility away from the end-user, ensuring upgrades are tested and undisturbed.

“I’ll get a virus warning and I feel paralyzed. I feel worried I’ve ruined company hardware, and afraid of what the consequences to my workflow will be, and how upper management will react.”

Infected downloads, improper firewall or virus protection upkeep, and phishing scams are all culprits of the legacy desktop computer. A virtual desktop can practically eliminate viruses and create a much more secure environment.

“Sometimes my applications have random issues and I don’t know how to handle it, and have even lost work.”

Again, this could be due to a virus your business staff doesn’t realize they have, an update they didn’t do, or they could be failing to back up their documents properly and could lose critical work.

A virtual desktop environment can resolve all of these end-user complaints. For more information on the benefits of virtualization, you can read another of our recent blog posts, “3 Options for Dealing with an Aging Desktop Fleet.” You can also contact us here.


2017-07-27T00:00:59+00:00 November 2nd, 2015|News|

November 2, 2015 – What would happen if a tornado struck your area? Or a devastating flood, like the one that recently hit South Carolina, knocked out the power grid and sent hordes of patients rushing to your facility? How would you continue to operate? Particularly if those disasters also caused direct damage to your facility’s data center?

For many healthcare facilities — particularly the ones that build and manage IT infrastructure On-Premise — the results could prove devastating.

In the short-term, doctors might not be able to access patient records, which could hinder their ability to deliver proper immediate care. In the long-term, re-constructing infrastructure and restoring data could require a significant investment of time and money. And, because doctors would likely revert to paper charting during that time, even a brief outage would require time-consuming manual re-entry of that information, as well as potential HIPAA concerns.

What “Being Prepared” Really Means

From an IT perspective, every healthcare facility should strive to achieve total service reliability — even during the most extreme “worst case” situations. Very simply, the goal must be continuity through every conceivable scenario.

How can this be done? For starters, consider these technologies and strategies:

  • Global Server Load Balancing (GSLB): By spreading out client communications across multiple data centers around the globe, healthcare facilities can minimize their exposure to localized outages or regional disasters.
  • Virtual Clinical Workstations: With this technology, healthcare providers are no longer coupled to a specific machine or location. As a result, if service or capabilities are lost in one facility because of a disaster, doctors are still able to access their desktops virtually from any Internet-enabled device.
  • Cloud: As cloud based services become more mainstream, leveraging “The Cloud” for these critical workloads allows for a lower cost, on-demand option than building out new and costly On-Premise data centers.

The purpose of these technologies is continuity. When disaster happens and patient needs escalate, you want to ensure your facility is fully capable of delivering the absolute best care.

How Can an IT Partner Help You Prepare?

Unfortunately, there’s no prescriptive formula that can be applied across the board to prepare every healthcare organization for every scenario. In some circumstances, building out a second or third data center off-site might be the best course of action. In others, leveraging the cloud is the right choice.

This is where an IT partner, with their deep experience helping healthcare facilities, can be valuable. They can provide:

  • Full technology assessment: The first step toward disaster preparation is understanding what technology you already have and what technology you need to build out a truly fault-tolerant environment. An IT partner can do this by evaluating your existing infrastructure and network, and developing a roadmap for acquiring the technology that’s missing.
  • Hardware or Cloud technology procurement and production deployment: Once you know what you have (and need), an IT partner can help you procure and pilot those technologies, and build out proof points for full implementation.
  • Ongoing testing: After new technology is fully implemented, partners can deliver peace of mind by performing ongoing tests of various disaster scenarios to ensure a fully functional environment. The hope is that you’ll never need to deploy these capabilities in a live scenario, but the last thing you want is to discover a problem in the midst of a disaster.

There are many other ways IT partners — and new technology — can help healthcare facilities prepare for the most extreme scenarios. If you’d like to learn more about Coretek Services and how we’ve helped healthcare organizations across the country ensure total service reliability, click here.


2017-07-27T00:00:59+00:00 October 2nd, 2015|News|

October 2, 2015 – Managed Services Providers (MSP) can be a wonderful asset for businesses that are struggling to maintain their current IT workload, or who may be finding it difficult to find and keep the IT technicians with the specific skills they need. If help tickets are piling up, or strategic IT projects are being shoved to the backburner, having an outside team of professional technicians that can take over your daily IT operations can be extremely valuable.

One of the many ways that an MSP can make a positive impact on your business as a whole is through the financial perks they can provide. There’s a misconception that MSPs are expensive. When you look at the costs on paper, they aren’t cheap. But the value they provide, given the total cost of an additional full-time technical employee (recruiting cost, pay, benefits, training, HR overhead) is phenomenal.

For starters, they can handle your day-to-day technical operations, making sure everything is running according to service levels.

In other words, productivity stays up and money isn’t lost through basic IT delays. This also helps maintain, and even improve, your credibility and reputation with customers, which can provide new business down the line (and prevent “shadow IT”). And because an MSP provides not just one person, but a team of highly trained technical professionals, you get many for the price of one.

They also allow your organization’s IT resources to focus on strategic initiatives that provide profit-generating value to the business.

This could mean implementing new technology into the business that makes your services or products more attractive to your customers. Or it could come in the form of new applications being launched that make it easier for your staff to do their jobs. Without an MSP, it’s very difficult, if not impossible, to find the undistracted time and focus to make sure these tasks get done, creating frustration for everyone involved.

An MSP allows for reliable operating costs, making for easier annual budgeting.

Depending on your level of IT staff turnover, this can be a really big money saver. For example, in the instance that you lose an IT staff member, you would then have to hire a new technician, typically for more money than what you were paying the last person, to meet industry inflation. On top of that, it takes up to a year to bring a new technician into full productivity. These turnover costs quickly add up.

The MSP can handle technical personnel and skill issues, relieving that burden from your HR department.

For one thing, this allows more strategic productivity from your HR department, as well. Most HR staff don’t have the technical expertise to vet proper IT technician candidates, who are simultaneously the right personality fit for your organization. With an MSP, you get a team of individuals, meaning all your technical needs will be filled, and you can work most closely with the individual who best suits your personal company culture. It also keeps HR from having to restaff, retrain, redo benefits, handle disciplinary issues, and manage vacation and sick leave for the IT staff you currently, or would be required to, have.

An MSP can provide a valuable outside perspective.

Many times, internal staff can get “stalled” over time, and fall into the “we always do it this way” syndrome. But with an MSP you have a team of IT professionals that are both on the pulse of new IT innovations and familiar with your business’ specific IT infrastructure. This allows them to provide cutting edge insights and recommendations for your overall IT strategy, which can streamline operations, reduce costs, and increase overall revenue.

At Coretek, our Managed Services Solutions provides all of the above benefits, while also providing direct access to technological advancements through our other offerings and business solutions. Our team members not only know what innovations are on the horizon, but work with them directly on a daily basis. This puts them on the inside and the outside of the Information Technology global domain, from which your company could reap the ultimate rewards. The perks of partnering with an MSP can reach far beyond your IT department, and provide value that will spread company wide.


2017-07-27T00:00:59+00:00 September 16th, 2015|News|

September 16, 2015 – A lot of companies have already jumped on the Virtual Clinical Workspace bandwagon, only to discover that their wagon is, well, broken.  The reason is because many of the companies that have tried VCW (for short, because that’s a mouthful) have tried to implement desktop virtualization on their own, without the help of third party virtualization expert.

The results are grim. VCW is not an out of the box solution. It’s a stack of technologies that need to be integrated together with the proper strategy, know-how, and expertise in order to provide the solution you need. And trying to do so on your own can leave you with a poor virtualization product – one that makes life harder, not easier. Instead of streamlined workflow, your end-users complain of even longer log-on times, sessions that don’t roam, printers not working the way they’re supposed to, and a whole new set of support headaches for your IT staff to resolve.

It’s time to get optimized. In other words, it’s time to hire a virtualization expert who can bring your VCW into actual working order, delivering the wonderful benefits that virtualization should provide.

To help explain the value of optimization, here are the top 5 IT issues that properly functioning Virtual Clinical Workspace can resolve, as well as what you can expect if you’ve gone the road alone:

IT Issue #1: Initial login & reconnect times too slow

Solo-trip: When implemented incorrectly, login times can range from 1-3 minutes, and reconnect time from 30 seconds to a minute and a half, which is especially headache inducing when roaming also fails to work.

Expert-application: Initial login to data access (not just desktop access) occurs in 30 seconds or less. Data will also roam with them wherever they go, and can be reconnected to exactly where they left it in a maximum of 10 seconds.

IT Issue #2: Poor end user experience in clinical virtual environments

Solo-trip: The two biggest impacts you will see to the virtualization experience are the loss of desktop personalization (no shortcuts, favorites, icons where you expect them, and the loss of mental process and flow), and problematic printing (again with HIPAA – see #3).

Expert-application: Desktops will be personalized and roam for each staff member, applications will auto launch with single sign-on access and printers will be location aware, allowing your team to be more focused on patient care, less on technology malfunctions.

IT Issue #3: Minimizing desktop security risk/major calamity or HIPAA violation

Solo-trip: The workarounds that people create when virtualized desktops don’t perform can raise huge HIPAA concerns. We’re talking pre-or-post charting, failing to log out when necessary to avoid slow reconnect times, or having patient data forgotten about and left on display, or printed and left because they were sent to the wrong printer.

Expert-application: Everything follows you – your desktop, your printers, everything – and your log-in and reconnect times are so quick that there’s much less risk of human-error for the above HIPAA violations.

IT Issue #4: Increasing user base more easily

Solo-trip: When VCW is implemented incorrectly, your hands are tied when it comes to adding new users. You don’t want to continue rolling out something that doesn’t work in the first place, only increasing the issues you’re already experiencing.

Expert-application: A lot of hospitals are in acquisition mode, these days, and virtualization done right can allow you to expand very rapidly, easily combining domains and pushing out applications to new users.

IT Issue #5: Reduce or slow down escalating IT support costs

Solo-trip: VCW done incorrectly will increase your support costs. Your staff will always be complaining and you can end up needing an even bigger IT staff just to support general maintenance.

Expert-application Proper virtualization implementation allows you to centrally manage all your desktops, increases your overall security and reduces the amount of IT staff needed to maintain general functionality. If your staff has thinned due to attrition or retirement, you wouldn’t be required to refill those positions. Even better, you can repurpose IT people onto more strategic projects, instead of sticking them on daily maintenance.

At Coretek, we can optimize the virtualization systems you already own (and don’t like) so that you experience only the benefits of virtualization (of which there are many) and none of the headaches. Done correctly, Virtual Clinical Workspace allows you to break down technology barriers and give your doctors and clinicians instant access to patient data at the point of care.


2017-07-27T00:00:59+00:00 September 15th, 2015|News|

September 15, 2015 – At the turn of the 20th century, industrial factories stopped supplying their own power. Thomas Edison had the bright idea to build a giant public power station that offered electrical power as-needed to nearby factories, rentable on a monthly basis.

The cloud, otherwise known as massive outsourced data-centers, function exactly the same way. Your data and computing capabilities are the “power” of your business. They keep the lights on. Keep your workers working. And they keep your “product” available to your customers. The cloud allows you to house all your data and computing capabilities somewhere else, instead of storing it all on-site.

At the turn of the 20th century, it soon became apparent that private power generation would be replaced by power utilities. Are you preparing to make this transition from totally private, in-house datacenters to some form of the Cloud?

Just as with a power plant, you have 3 options for how much “power” you outsource:

A Private Cloud: Think of this as the hands-on cloud that is virtualized and centralized (not the legacy distributed architecture). With this option, you’re in complete control, and entry is “invitation only”.

In other words, you own the cloud infrastructure – you have purchased the cloud-storage servers, you have designed your cloud controller architecture, and everything related to your private “cloud” lives in your building or a near-by hosted data center that you can physically visit.

The Private Cloud through Coretek: Hyperconverged Data Center, Software Defined Networking, Workspace Optimization through Virtualization (virtual desktops)

A Public Cloud: Think of this as the neighborhood block party. You’re surrounded by like-minded people (you all live in the same “neighborhood”), and there’s definitely a group of you, but it’s still a controlled environment, with the local HOA running the show.

These are offered through entities like AWS from Amazon or Azure from Microsoft. Their physical location is of little importance, as these mammoth companies have numerous data storage centers located all over the globe to manage and maintain the cloud capabilities they supply. What’s important about the public cloud is that it is always available, always professionally managed and maintained to the highest degree of innovation and optimization, is extremely safe, and comes at a reduced rate due to its huge economies of scale.

The Public Cloud through CoretekCloud Desktop (through Azure or AWS), Cloud Strategy Development and Implementation,

A Hybrid Cloud: Instead of a party, the hybrid cloud is more like having both a private book collection and a membership to your local library. (This might sound less exciting, but we love books!) You own the items that mean the most to you, personally (the ones that give your organization their competitive advantage), but have rentable access to other items that you’re interested in, just don’t need to purchase.

When you’re transitioning from your traditional IT infrastructure, or need to maintain your traditional infrastructure for internal legacy applications that are not cloud-friendly, but provide your current business with key functionality. The hybrid cloud is a great option.

With a hybrid cloud, you can move standard, non-competitive functionalities like payroll or email infrastructure (e.g. Microsoft 365) to the Cloud. You are then able to free up resources and staff to focus on replacing legacy applications that are causing “legacy drag” (obsolete technologies that prevent you from taking advantage of new functionality) and improve business agility (through something like BYOD). Prices for this standard type functionality continue to trend downward (again through “economies of scale”) and scales up or down in small increments on a “per user” monthly subscription basis.

The Hybrid Cloud through CoretekMicrosoft Cloud & Automation, Cloud Desktop, Workspace Optimization through Virtualization, Software Defined Networking


2017-07-27T00:00:59+00:00 August 10th, 2015|News|

August 10, 2015 – Your IT department is busy. Every single day, they’re putting out small productivity-stopping fires, adding new users to an already vigorous workforce, maintaining and upgrading critical business applications, and at the end of all this, strategically preparing IT infrastructure for future business growth. Or so one, as CIO, would hope that all of those elements are regularly getting checked off the to-do list.

In reality, there’s an ever-growing need for more and more IT workforce, as IT continues to take increasing prominence in daily business operations. With this high job demand comes a consistent shortage of available IT staff, which can have lasting impacts on your company as a whole. Productivity gets bogged down. Strategic IT advancement turns into last-minute firefighting. Employee morale takes a plunge. Business stops growing.

Your IT staff members are critical to maintaining a healthy business. Whether you’re unable to fill the roles you need, or are looking to streamline their workload, your technicians can use all the help they can get. Cue the cloud. Here are 5 ways that the cloud provides stress relief to your overworked IT technicians:

The Cloud…

1.     Allows you to move standard functionality applications offsite. This includes basic business utilities like email, HR, payroll, CRM, etc. These applications don’t provide a competitive edge to your company. One email system is very similar to the next. There’s no need to manage those in-house, overrunning your staff with routine, but likely daily, maintenance support.

2.     Streamlines and simplifies architecture so it “just works”. Reducing the number of overall applications your IT department is responsible for allows them to focus on a smaller set of strategic IT initiatives (applications that have been customized or are in-house written) providing your company a stronger competitive advantage.

3.     Pushes internal staff skillsets off to the cloud vendor. By letting the cloud manage certain applications, you no longer have to depend on specifically focused internal IT staff members. Instead of having 4 trained and focused server technicians, you can limit that skillset to two internally focused technicians. Not to say you should go thin out your IT department and ship off their duties to the cloud. But when your IT staff is already overworked, you can focus on better directing you IT department’s workload instead of adding to your workforce to help out.

4.     Allocates part of the budget to monthly subscription cloud-based expenditures. When your IT budget is more predictable, you can funnel money into more strategic IT advancements. This additionally allows you to also anticipate – and select – the IT staff members you’ll need, with the right skill sets and specific areas of expertise.

5.     Keeps applications current on their latest upgrades. This removes yet another tedious responsibility from your IT department’s plate. Better yet, because your applications will be consistently maintained by the very people designing the application itself, this allows for improved functionality over time.

Just like the clouds up in the airy skies above all our offices, cloud-based solutions can give your IT department the air it needs to breath. Give your technicians a break. Give HR a break. Look into how the cloud can improve overall operational functionality and make way for the business initiatives that really matter.


2017-07-27T00:00:59+00:00 August 9th, 2015|News|

August 9, 2015 – When a technician leaves your company, they leave a huge gap in their wake. They take with them the intimate knowledge of critical technical processes and idiosyncrasies that didn’t manage to make it onto paper. They take the time it will take to rehire for that position, and the time lost meanwhile as the rest of the team manages the extra workload. And perhaps most importantly, they take – or break – the bond of trust that has developed between the whole IT department – removing an important cog from the always churning wheel.

For CIOs, losing a technician is a dreaded event. However, there are distinct scenarios that cause your IT staff to get restless, and ways to resolve the tensions that may be brewing under the surface:

Treacherous commute.

Remember that traffic scene in “LA Story” where Steve Martin’s character frantically realizes it’s “open season on the LA freeway” and desperately reaches for his gun, making sure it’s loaded as truckers and grandmothers alike start shooting at his car? May not be real life, but commutes can certainly feel that way. Offer flextime schedules or work from home options to help keep your technicians sane.

Burnt out and smoldering.

Work’s called work for a reason. But sometimes it’s more work than your key technicians can manage, as they’re the ones trusted with the most complicated, time consuming, and stress-inducing responsibilities. Make sure to offer elasticity to workflow, opportunities for downtime, and encourage taking vacation.

Show me the money!

Another classic movie scene, and oh so relevant.  It’s easy for compensation packages to get away from you without even realizing it’s happened. But your technicians are likely aware of what their peers are bringing home, as far as bacon is concerned. Keep current with marketplace trends and provide regular financial incentives to keep your staff motivated.

Too many deadlines, too much pressure.

Your technicians need time to breath between tasks, time to let their minds settle on the job at hand, and invest their best into their work. Make sure to provide reasonable deadlines, find ways to alleviate some of the pressure, and put systems in place to minimize the amount of fire drills.

Feel disrespected or undervalued.

There’s a quote that says “a person who feels appreciated will do more than what is expected.” But someone who feels unappreciated will develop resentment towards their superiors and their job itself. Performance will suffer and eventually they’ll just leave. Recognition and rewards go a long ways toward keeping your best staff on staff. Providing this kind of motivation is often more important than monetary compensation (or at least as important).

Heading for new pastures.

Be it their spouse got a new job in another city, a family member has fallen ill, or they simply want to explore a new place, there are a multitude of reasons your technician may opt to leave town. Offer the chance to work remotely through a virtual desktop so your technician can leave town, but not their job.

No rest for the weary.

Being on call day and/or night can feel like working 24/7, especially for a technician who not only has to troubleshoot the technical issue, but placate the person experiencing the problem, as well. Rotate your on call staff, and give your technicians some true time off. They need it.

Employee turnover is costly in any field – but this is especially true when it comes to losing one of your valued technicians. As your technology platform continues to become the center of your business universe, allowing your company to exist, perform, and expand its operations, technicians are more critical than ever. Don’t miss the signs. Know how to keep your staff happy and on board, and you’ll have the rest of the company smiling brighter, as well.


2017-07-27T00:00:59+00:00 August 9th, 2015|News|

August 9, 2015 – So we know you don’t want to face a list of IT support costs, although at times it might feel like there’s no escaping them. We’ve got good news! We’ve outlined the top IT support costs we see company executives facing daily, and identified a solution for each of them. Better yet, we’re letting you in on the secret.

Top IT Cost #1

Problem: It’s been 3-4 years since you replaced your desktop computers, and your fleet is aging, but you’re worried about dealing with a huge replacement cost.

Solution: The less expensive route is to put in a desktop infrastructure that supports VDI and replace those PC’s with either a thin or zero client – or convert those aging PC’s into thin clients and use them until they break. Both of these strategies help you to remove the overhead of managing a typical PC!

Top IT Cost #2

Problem: Your three-tiered legacy infrastructure is outdated, silo-ed, and slow. Replacing all three elements (server, storage, and network) sounds daunting and very expensive.

Solution: Look at upgrading to a hyperconverged infrastructure (such as Nutanix), which replaces legacy three-tiered infrastructure. A hyperconverged infrastructure is more efficient and requires less effort to manage for your staff, saving you money twice – a win-win! One team can easily manage and support the entire stack that was previously administered by three separate server, network and storage teams. A hyperconverged infrastructure also virtualizes the network layer and eliminates the single network throughput bottleneck, giving you better performance, as well as natively introducing data redundancy, which keeps your data safe. An added bonus (as though that’s not enough): a hyperconverged infrastructure gives you elasticity and scalability.

Top IT Cost #3

Problem: You want/need to hire more people because you have additional technology projects but your budget is either maxed out or can’t be allocated to new hires.

Solution: Take a closer look at your devices and IT processes. An audit will show you where your current team is doing redundant work or where you can optimize hardware and software to increase the efficiency and productivity of your current team, making room in your tight IT budget. As an added bonus: if you’ve moved to a hyperconverged infrastructure (cost #2) that supports Virtual Desktops, you will save money and resources that will allow you to redeploy your team to more strategic technology objectives.


At Coretek, we’ve worked with healthcare clients, such as Promise Healthcare in Florida and Torrance Memorial in California, who have been able to address all three of these costssuccessfully – in large part due to the fact that they moved to an improved virtual clinical workstation, or VDI.

Here’s how: By replacing their endpoints with lower cost devices that require virtually no IT support, they’ve been able to free up IT resources to take on additional projects. Even better – the VDI can be supported by hyperconverged hardware in a data center that takes up 25% of the original space, power, and cooling requirements of traditional hardware. Which means these two clients are staying on budget, employees are more productive, and technology is working for them instead of against them. We’d happily trade in our IT costs for those three things, wouldn’t you?

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