2017-07-27T00:00:59+00:00 December 22nd, 2015|News|

December 22, 2015 – When technology is doing its job you don’t even know it’s there. For the healthcare professional, technology should be transparent.

Cloud technologies, in particular, can help provide a more efficient, productive work environment, streamlining technology interaction and putting the focus back on helping providers deliver quality patient care.

Here’s a list of some of the technologies that we use in our work with healthcare facilities, focused on providing a world-class user experience:

Providing a more predictable provider experience:

VMware View or Citrix XenDesktop are virtual desktop interface (VDI) solutions that provide users with a consistent user interface no matter which device they’re using, eliminating the learning curve associated with devices. Providers can securely access their personal desktop and applications anytime, from any location on the network, helping them stay productive and work more efficiently.

Providing a more efficient provider experience:

AppSense is anapplication manager program helps manage virtual desktop environments across different VDI technologies to further provide a seamless user experience. The technology applies provider personalization, files and IT policy between disparate desktop delivery models and securely protects the devices.

Providing a more stable provider experience:

TheCoretek developed VDES (Virtual Desktop Enhancement Suite) helps reduce the delay caused by the “double-hop” experienced in VDI environments. The user component of VDES manages the reconnect process, so when a provider enters his or her login credentials, the technology begins the reconnect to both the virtual desktop and the presented applications in parallel to each other.

Providing a more streamlined operational experience:

Nutanix is ahyperconverged hardware solution that integrates server and storage resources into one platform, simplifying datacenter management. Nutanix technology is an important element in delivering a hybrid cloud environment, which offers the most control and the best speed with the most efficient use of your current resources.

Using cloud technologies to address the provider or technician’s experience can have a positive impact on overall satisfaction and productivity. These technologies can increase the time spent on your provider or technician’s primary roles, which all ultimately lead to improved patient care.

Coretek Services has helped thousands of clients improve their end user experience through cloud-based technologies. Let us show you how to harness the cloud to create a solution that’s just right for your facility.


2017-07-27T00:00:59+00:00 December 21st, 2015|News|

December 21, 2015 – With the New Year comes the new opportunity to make some resolutions to improve the technology experience of your end users.

The right technology can have a major impact on the overall productivity of your users, enabling them to go about their tasks efficiently and with ease. However, basic everyday issues can degrade the user experience.

Having the right technology can have a positive impact on your facility’s bottom line. The less time users spend making technology work for them can result in an increase in number of patients seen and an overall increase in quality care. And it doesn’t have to be hard.

The cloud offers some nice opportunities to resolve some basic end user headaches. Here are the top three technology resolutions you can make in the New Year to improve your user’s experience:

Simplify Password Management:

Myriad systems and software programs mean multiple logins during the day—as many as 30, or an average of 60 minutes spent logging in. A cloud-based single sign-on solution allows users to access applications and patient records quickly and securely, streamlining clinical workflows. Waiting and “batching” patient records later – something we often see as a workaround for too many passwords – can result in a loss of as much as 70 percent of meaningful data.

Create a Consistent User Environment:

Using multiple devices often results in user interfaces that require extra time to navigate. Cloud applications, like virtual desktop interface (VDI) technology, provide users with a consistent user interface no matter which device they’re using. Users can securely access their personal desktop, icons and even web bookmarks, helping them stay productive and work more efficiently.

Increase Login Speeds:

Servers loaded with myriad programs and applications can lag in speed, resulting in slow response times. The cloud can provide added speed by shifting some applications off the server, but VDI technologies can benefit from technology designed to provide that extra boost. Coretek uses a multithreaded approach to reducing the delay caused by “double-hop” by loading both the user’s desktop and applications simultaneously, resulting in quicker logins—as much as 15 seconds faster.

These are just a few ideas for how to create the best user experience for your users. The good news: A hybrid cloud approach using easily accessible cloud-based software solutions can solve the three easiest problems your end users are experiencing. Coretek Services can help you create a cloud solution that’s just right for your facility, empowering your users with the tools they need to provide the highest quality care in the most efficient manner.



2015-12-21T02:30:52+00:00 December 21st, 2015|News|

September 2, 2015 – When you’re at the top of any business it’s easy to see the value – and excitement – of pursuing new innovation. But for those who work day to day implementing business operations, innovation can make people apprehensive. Innovation, in their minds, equals one thing = change. The dreaded “change” word means a disruption to their work flow, processes they already know and understand, and a possible impact on the job security that they hold dear.

But innovation is critical for an organization to succeed, especially in the field of Information Technology. Staying static is not a viable or smart option. Moore’s Law states that that technology advances very quickly (originally that the number of transistors per square inch on integrated circuits doubled every year since the integrated circuit was invented). Technology continuously gets faster and less expensive over time and you need to take advantage of that reality for your organization. Technology is dynamic and can’t stay static without creating issues (at a minimum, you have to keep the underlining firmware up-to-date). Falling behind on newly introduced technological innovations can put your organization at a competitive disadvantage and could be costing you money and productivity.

It’s time to bring your staff on board the innovation gravy train. To help, we’ve come up with three ways to win over your IT staff and make them excited about new innovations you’re trying to bring to life.

Step 1: Have a vision.

And then make them a part of that vision. Get them engaged. Ask your staff for their opinions on your new, exciting ideas. Include them in the innovation process. Ask them what devices they would recommend to make your ideas possible, what processes need to be maintained and areas where you can afford expansion. They’ll buy into the innovation when they feel intellectually invested in its outcome.

Step 2: Make sure they understand that nothing is static.

What they think works today just fine will not always work. Business is always changing. Technology is always changing. And how the two work together (business and technology) to satisfy your customers’ needs will always change, as well. If you keep approaching business the way you’ve always done, customers will pack their bags and head down the street. Your IT staff desires job security, and while it may seem counter-intuitive, there’s nothing less secure than maintaining your IT status quo. It puts their jobs, and the entire company, at risk.

Step 3: Explain how the cloud takes care of innovation for them.

Your staff can maintain a sense of status quo, however, by implementing cloud based applications that will take care of some innovation for them. Cloud vendors are constantly updating and improving their applications, and upgrading your infrastructure behind the scenes, to keep their application and your company ahead of the curve. It’s what allows these cloud vendors to stay competitive (akin to step 2).

Cloud applications actually allow your staff to take big leaps forward without any major adjustments to their current environment. Take applications like Microsoft365 or payroll services. These are areas that do not provide a competitive edge to your organization, but that are required to maintain daily operations. By moving these resources to the cloud, your IT staff can focus on the more strategic components of their job – the kind that actually do provide job security. And you’re not removing a system they’re used to seeing, just the constant interruptions of IT support.

In fact, your IT staff might love their jobs even more once this kind of change is made, allowing them to be of real advantage to your organization, while still have the sense of day-to-day job consistency. Innovation is power. It’s time to empower your IT employees!


2017-07-27T00:00:59+00:00 December 18th, 2015|News|

December 18, 2015 – Why should CIOs adopt a virtual desktop environment?

There are so many reasons that any resistance seems futile, to be perfectly honest. The benefits, in short, include such things like a reduction of operational costs, more stability and security, mobility enablement and time savings, increased efficiency and productivity, happier end users and more satisfied customers. Or, in other words, improvements across the board (both for the business and IT).

We’re now unmasking some of the challenges outlined in our previous article, 10 Real Life End-User Desktop Complaints, and showing how easily cloud-based solutions (private or public) – like a centralized virtual desktop environment – can resolve these end-user complaints. CIOs, take notes!

“I have terrible, unreliable and limited access when I’m away from my desk.”

Without the virtual desktop infrastructure, employees are commonly only given limited remote access to IT applications on their corporate device (i.e. unsecured email on a tablet or smartphone), essentially making it more difficult to get work done outside of the office.

Centralized Cloud-based solutions, like a virtual desktop environment, provides full access to all capabilities regardless of device or location, in exactly the same way they would appear in the office, maximizing productivity.

“I hate how slow my login is.”

On a normal PC, an employee has to go through a series of setup logon scripts and policies that can take anywhere from 1.5 – 4 minutes to complete (these tend to evolve and grow over time). Because of this time lag, most people start their PC, go get coffee, use the restroom, and tend to lose even more than just the startup time of signing into their computer.

On the other hand, the typical connection time for a virtual desktop is as little as 20-25 seconds. This is because logon scripts and policies are cleaned up while implementing the centralized virtual desktop, run on a high-performance server, and what is serial on a PC can be done in parallel in the virtual desktop environment.

 “PC desktop is basically uncool, ancient technology.”

Companies are judged by how progressive they are with technology, both by clients and new talent recruits. Moving to a cloud solution provides better agility and allows BYOD (bring your own device), showing that you are moving strategically towards more innovative technology.

This innovative technology, like a virtual desktop environment, can also reduce costs by allowing more employees will use their own personal devices. We saw it with Smartphones (corporate owned Blackberries are all but gone), and is now being seen with laptops and tablets.

“I never know if I should store stuff to my hard-drive or to our network.”

We’ve all gone through the panic of trying to figure out what confidential data was on a lost laptop’s local drive. In a virtual desktop environment, employees don’t have local drives, but have what acts like a c-drive (aka where they want to save information). So, the end user is satisfied, and the data will never be lost or in the wrong hands. All data can be backed up, de-duplicated, scanned for viruses, encrypted and maintained by datacenter staff (such as Coretek).

“It seems like the hard-drive gets filled up really quickly and works really slowly.”

In a virtual environment, there are back-end processes to make sure data is defragged, de-duplicated and scanned to keep viruses out. Where storage on a local device is limited (and usually not backed up), storage in the cloud is for all practical purposes unlimited, and consistently backed up. This, in turn, makes employee devices much easier to use and more cost efficient to support.

“I hate upgrading anything because I’m used to what I have and never know what will happen to my computer with an upgrade.”

In a virtual desktop environment, the end user doesn’t have to perform their own upgrades. The people managing the virtual desktop environment, such as Coretek, are running, testing, and maintaining all upgrades that effect the end user’s device for them (and for you!). From the user’s perspective, “It Just Always WORKS,” allowing them to do their job and not be reliant on a technician to keep their day running smoothly.

The benefits of transitioning to a virtual desktop environment are many – for both your company and your end users. Work can now be done in a more fluid, secure and up-to-date environment. If you’re still not sure about transitioning to a virtual desktop environment, or you don’t know where to start, you can always rely on a company like Coretek to assist you through each step of your move to the cloud.

3 Healthcare Technology Questions that Will Define 2016

2017-07-27T00:00:59+00:00 December 8th, 2015|News|

December 8, 2015 – Think for a moment about everything that goes into designing and building a boat that’s operationally ready. Before ever pushing off from the dock, there are countless tasks and build processes that must be completed before placing the boat into the water.  Things like:  design, procurement and construction just to name a few. Without planning and the proper build experience, that boat will end up as a sinking ship!

Healthcare IT bares a stark comparison.

Like sailing, IT initiatives are heavily dependent on the architectural and planning phases of a project to determine its technological success. Failure to properly plan any aspect of IT procurement and you might find yourself scrambling to build or repair your metaphorical ship as you sail it (and you can probably guess how that usually works out).

The easiest way to avoid that scenario is to adequately prepare and plan today for the things you need to accomplish in the future. This is particularly true at this time of year, when budgets are typically being proposed and specific plans are being put into place.

So, as you begin to look toward 2016, here are three key technology questions to keep in mind:

1. How are you approaching End-User Experience?

One of the biggest buzzwords in clinical environments is “End-User Experience”. More specifically, the ways in which healthcare organization are enabling better point-of-care experiences for patients and clinicians. But what does that user experience really look like? There are specific products and services that can be leveraged to fill known gaps in your Point-of-Care system strategy, but it’s important to understand how those technologies work together to address a specific end user need and their expectation on how they want to use technology.

2. Windows 10 Readiness?

For the last few years, many healthcare organizations have been focused on how to migrate away from Windows XP. Now, Windows 10 is here and it won’t be long until those migration conversations start all over again. To prepare, you need to start thinking now about how much internal resources you have to dedicate to a project like this. Does your organization own the proper tool sets to manage and control this new operating system?  Do you have the internal knowledge to integrate it? How much will it cost? How long it will take? The sooner you do that prep work, the better off you’ll be in 2016 and 2017.

3. Are you prepared for technology “end of life”?

While some healthcare organizations may have already made investments to address the questions above, the reality is that most technology has an expiration date. The question your health system must answer is when that “end of life” period will come. This issue might not feel like an immediate need, but instead of waiting until the last second, you should start to map out when tools and systems will reach end-of-life and create a strategy to most effectively and efficiently managing those transitions.

So, where do you stand?

In sailing, there are ship builders and there are sailors — and IT is no different.

Ensuring that your healthcare organization’s IT environment is continuously updated, supported, and operating efficiently is a big job, but it doesn’t have to fall entirely on your shoulders. There are other organizations that can help your team fill that gap — acting as the ship builders who work behind the scenes to architect and update solutions, and passing off the keys when the ship is ready to sail.


2017-07-27T00:00:59+00:00 December 4th, 2015|News|

December 4, 2015 – 2016 is just around the corner, and with it, exciting new technology to bring with you into the New Year. With all the noise out there about what technology you could possibly invest in, we thought it would be fun to let you know what we’ve seen resonate the most within the business world..

Here’s what companies are getting excited about (us included):

Hyperconverged Technology

Streamlining your three main silos of IT infrastructure – AKA your storage, servers, and networks – into one single platform can offer enormous benefits in IT efficiency, simplification and streamlining. Also, while the price of a Hyperconverged Datacenter isn’t low, when you consider the cost of replacing or upgrading any of those three elements individually, packaging the technology comes with a nice return. Saving time and money. Who doesn’t love that?

For more information on what Hyperconvergence technology is, read this post.

Mobile Devices

Companies are realizing that more and more of their staff are using smart phones to do business (in addition to other devices, laptops and tablets). When you consider that a smart phone is really a tiny handheld computer, it makes sense. This is a mobile world. People multitask all aspects of their lives, and want to do so with work, as well. Their personal mobile devices are a huge part of that solution, and securely managing personal mobile device usage is equally as critical.

For more information on mobility for your staff, read this post.

Strategic use of Virtual Workspace (aka Desktop)

Your staff no longer needs to be restrained by their desktop computer. While mobility outside of the office is important, mobility within the office is also becoming a top priority for many companies, as well. Virtualization allows your staff to move from device to device within your organization, and access their “desktop” with a simple login. But the benefits of a Virtual Workspace are much deeper than improving work flow efficiency. It increases security, reduces risk of data loss, and makes budgeting and management of infrastructure much easier.

For more information on Workspace Virtualization, read this post.

The Cloud

Always ubiquitous, the cloud is everywhere, and can therefore be hard to wrap your hands around. But nearly all companies are making their way towards the cloud in one form or another. As a company, you can choose to put basic operational infrastructure in the cloud, like Microsoft 365 (Outlook, Word, PowerPoint, Excel), use the cloud as your storage infrastructure instead of hosting onsite, like through Microsoft Azure or AWS (Amazon Work Space), or developing proprietary applications in the cloud. Every decision moving forward needs to take the Cloud into consideration, whether it’s a Private Cloud, Public Cloud, or, mostly likely, a Hybrid Cloud. Regardless, the treatment and benefits of the cloud are wide reaching.

For more information on the cloud, read this post.


Allowing your employees to bring their own (preferred) devices to work effectively, addresses a number of IT challenges. For starters, with the amount of new devices coming out all the time, allowing your staff to securely work from a device they feel comfortable with can improve their personal efficiency, instead of forcing them to adapt to a “one size fit all” corporate standard. With virtualization, this can be easily done, saving significant costs while not increasing support issues (in most cases lower support costs). Also, working remotely is continuing to rise in popularity as companies look to save cost by having a smaller physical office footprint. BYOD makes their office portable, and, again, keeps efficiency high.

For more information on BYOD, read this post.

The big theme of 2016 is productivity, flexibility and efficiency. Hyperconverged Datacenters and Workspace Virtualization allow your IT department to focus their skill sets and reduce the number of superfluous redundancies that keep them from bigger, more strategic solutions. The Cloud, mobile devices, and BYOD all make it easier for your business and IT staff to work where and how they want. 2015 was the year of the future for Marty McFly. 2016 is the time to strap on the virtual hover board and let your company soar.

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