Recently, I moved over to the Coretek virtualization team. It’s a great opportunity to work with new technologies and implement them as part of our Virtual Clinical Workstation solution.
Citrix is one of the technologies that plays a major part in the solution. As part of a virtualization implementation we are working on, I was tasked with publishing the Microsoft Office viewers through Citrix XenApp 6.5. Now, I have a pretty extensive background in software installation and configuration on Windows desktops; however, publishing them through Citrix was new to me.
The way a published application’s files and registry keys interact with a desktop operating system are fundamentally different. Therefore, I was surprised to find when I attempted to open a Word document in the published Word viewer by double clicking on the .doc file — the file itself would not open, but the Word viewer would only open up an “Open” dialog.
So, being pretty new to Citrix — and given that it’s a pretty complex application that is comprised of multiple policies, application configurations, and settings, which can redirect content and drive mappings — troubleshooting issues like this can be challenging (and of course, you must also consider all the AD policies applied as well). In the end, the solution to this particular issue was pretty simple…
Fortunately, once I was able to rule out that content redirection or drive mappings might be the cause, I found a Citrix KB article that addressed the exact issue I was having. You can read the article here: http://support.citrix.com/article/CTX128151
In short, I had to add a special parameter (“%**”) at the end of the Word Viewer’s Command Line in the Citrix AppCenter (where published applications are stored). The default parameter contains only one asterisk (“%*”).
Hopefully this tip will help if you experience the same issue!