Recently I bumped into a problem in SharePoint Content Organizer while trying to set up my Drop Off Library’s email, and I thought I’d pass along the fix.
The Incoming E-Mail Oddity
I’ll assume anyone reading this already understands the basics of setting up their SharePoint Content Organizer with fun and exciting rules and folder settings. Once you have these configured, you’re able to create an email scenario which — when turned on — allows users to send attached documents to the Drop Off Library.
Drop Off Library > Library Tab > Library Settings > Communications > Incoming e-mail settings
Once you’ve done this, you probably think, “YES! Let me start emailing away and having the documents sorted into the folders…” At least this is what I thought — not so lucky my friend.
I hit a snag; when I emailed documents to the email address I created, the documents just sat in the Drop Off Library and wouldn’t listen to the rules. The real frustrating part was when I clicked on “View Properties” — and then closed it without any changes — it would listen to the rules and perform the actions….
How to Actually Make it Work
The only thing you have to do to get your emailed documents to follow your rules is set the run timer in the SharePoint Server!
Central Administration > Monitoring > Review Job Definitions (under Timer Jobs) > Content Organizer Processing
Once you do this you can set it to “Run now”, run every X amount of minutes/hours, or at a certain point in the day.
I hope that helps!