Citrix Dazzle 1.1 – Empowering Users
Citrix Dazzle — the first self-service “storefront” for enterprise applications gives corporate employees 24×7 self-service access to the applications they need to work. Dazzle offers a rich, intuitive user experience that requires no training. If you’ve used DirecTV or Apple iTunes, you already know how to use Dazzle. Dazzle makes self-service IT a reality for the first time ever, giving users simple access to apps and IT services, and bringing the economics of the web to enterprise IT.
Empowering Users with an Enterprise App Store
It’s easy to choose exactly what you need, when you need it – apps, your desktop, or any IT delivered service. Simply browse or search for the app or IT service you need. Subscribe or unsubscribe with one click. Organizing selected apps into user-defined “playlists” is easy and intuitive. Users decide the folders that appear in their Start menu (or, in the future OSX Dock). Simply click to create, then drag and drop any app or IT service.
Self-Service Storefront for XenApp
For the more than 200,000 enterprise customers already using Citrix Delivery Center products like XenApp and XenDesktop, Dazzle effectively acts as a storefront to their existing delivery infrastructure. IT is in control, instantly and easily advertising the existing offline and online Windows applications and Web applications with XenApp’s “app publishing” interface. Adding, updating and removing apps and IT services takes minutes – not days, weeks or months.
Zero-touch install and configuration
Dazzle is fully integrated with Citrix Receiver, so getting users started is easy. IT just loads the Receiver plug-in for Dazzle into Merchandising Server, schedules it for delivery, and it’s silently pushed to every PC or Mac that has Receiver installed. When users launch Dazzle, the store will be fully stocked with all the apps IT has to offer. It’s that easy.
One-click live help
Users get one click to talk to a service agent that can remotely assist them with any enterprise IT service question allowing IT to provide a “first call resolution” service at low cost that keeps users productive and satisfied. GoToAssist – the industry’s gold standard for remote support – can be fully integrated with third party trouble ticketing systems such as Remedy.
Source: Citrix
