10 REAL LIFE END-USER DESKTOP COMPLAINTS

November 3, 2015 – Many companies are still relying on aging distributed desktop computer technology. Despite the option to utilize new technology – like thin clients, tablets, laptops, etc. – there are a number of reasons that you might still be using legacy PC hardware.

For starters, using desktop hardware you already own can appear less expensive than investing in a whole new fleet. Or, perhaps IT department is most comfortable trouble-shooting desktop technology and you don’t want to pay for additional training. Or maybe determining the best upgrade solution for your company feels overwhelming, and so the decision has simply been avoided.

Regardless, legacy desktop technology can weigh down your workforce in more ways than you might realize.

We did a survey and compiled the top ten real life end-user desktop complaints that are holding companies back.

“I can only work at my desk at the office, where I have access to my data and applications.”

In a world where work can happen anywhere, anytime, forcing your staff to only work at their desk limits their business agility and substantially cuts into their productivity.

“I have terrible, unreliable and limited access when I’m away from the office.”

Most employees will still seek remote access, which typically leads to frustration and security violations through use of personal email or USB devices. In the end, this can and create “shadow IT” workarounds.

“I hate how slow my login is.”

Implementing desktop virtualization can reduce login times to about 20 seconds, from the 1 to 3 minutes login times of a typical legacy desktop (often longer for laptops).

“The corporate supplied PC desktop is basically uncool, ancient technology.”

Many of the millennials now in the workforce have likely never owned a desktop PC computer in their lives. Flexibility is what they expect from their technology, and have their own devices they like to use.

“I never know if I should store stuff to my hard-drive or to our network.”

The answer is always the network, where data’s secure and backed up. But even top level executives will mistakenly feel like the closer the file is to them personally, the safer it is, when actually their C-Drive is their most vulnerable point.

“It seems like the hard-drive gets filled up really quickly and works really slowly.”

Most staff don’t know how to manage storage capacity on their own, and either suffer through a slow computing process, or try to improperly fix it themselves, causing even larger malfunctions.

“If I’m having an issue, I can’t just take it to the technician to get it fixed, they have to come to me.”

When your technicians are running all over to fix IT issues, they can quickly turn into the help-less desk, rushing through maintenance repairs, sometimes even making the problem worse.

“I hate upgrading anything because I’m used to what I have and never know what will happen to my computer with an upgrade.”

Ignoring upgrades can pose significant productivity and security risks. Desktop virtualization takes upgrade responsibility away from the end-user, ensuring upgrades are tested and undisturbed.

“I’ll get a virus warning and I feel paralyzed. I feel worried I’ve ruined company hardware, and afraid of what the consequences to my workflow will be, and how upper management will react.”

Infected downloads, improper firewall or virus protection upkeep, and phishing scams are all culprits of the legacy desktop computer. A virtual desktop can practically eliminate viruses and create a much more secure environment.

“Sometimes my applications have random issues and I don’t know how to handle it, and have even lost work.”

Again, this could be due to a virus your business staff doesn’t realize they have, an update they didn’t do, or they could be failing to back up their documents properly and could lose critical work.

A virtual desktop environment can resolve all of these end-user complaints. For more information on the benefits of virtualization, you can read another of our recent blog posts, “3 Options for Dealing with an Aging Desktop Fleet.” You can also contact us here.

2017-07-27T00:00:59+00:00 November 3rd, 2015|News|

About the Author: